I believe the main issue comes from the outsourced customer service support, who have little to no training or resources, in an effort to cut corners and increase their margin. Why has it taken nearly 2 full months to renew a license? I had a very, very different experience when working with Autodesk last year before the CS was outsourced. Which means the user who works with the software cannot complete the work on their project, which means the client will be dissatisfied. The issue is still not resolved and the license may expire before Autodesk can confirm how they want to be paid for the software. Two conflicting PDF files were sent to me, which I sent to the agent for clarification before their response. In the most recent reply the sales agent said to ''assume its the invoice pdf''. 6 weeks and 50 odd emails later neither of the two sales agents can confirm which payment information to use. I contacted Autodesk to renew a license for one of our users. I contacted Autodesk to renew a license…easy right? Wrong.
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